Version: 1.0
Last Updated: August 2026
The Dozer platform welcomes you.
Dozer respects the privacy of all its users and is committed to protecting personal data collected during the use of its application, website, or any of its services.
This policy outlines the types of data Dozer collects, how it is used, protected, shared, and the associated user rights.
By using the Dozer platform, you agree to this Privacy Policy.
Dozer is an electronic platform owned and managed by:
Nahr Al-Ghaba General Contracting and E-Marketing Co.
An Iraqi company registered in the Republic of Iraq and the Kurdistan Region.
This policy applies to:
Dozer Application.
Website.
Magic Search services.
Payment services.
Delivery services.
Technical support services.
All electronic services provided by Dozer.
Dozer may collect the following data:
Full name.
Phone number.
Email address.
Password (stored in encrypted form and inaccessible to Dozer personnel).
Profile picture (if provided).
May include:
Manufacturer/Make.
Model.
Year of manufacture.
Engine type.
Vehicle information added by the user.
This data is used to improve search results and assist the user in finding compatible products.
May include:
Order history.
Requested products.
Order date.
Order value.
Order status.
Payment method.
Delivery status.
Dozer may store:
Search queries.
Magic Search queries.
Image search entries.
Part number searches.
Vehicle-specific searches.
This aims to enhance user experience and improve search accuracy.
Dozer may collect:
Geographic location (GPS).
Delivery address.
City.
Province/Governorate.
Location data is used solely to deliver orders and improve service precision when granted permission by the user.
May include:
IP address.
Device type.
Operating system.
Application version.
Device ID.
Language.
Time zone.
Users may upload:
Photos of vehicles.
Photos of spare parts.
Photos of orders.
Photos related to complaints.
These are used solely to provide and improve services.
Dozer uses data for the following purposes:
Account creation.
Account management.
Order fulfillment.
Communicating with the user.
Enhancing Magic Search services.
Improving Artificial Intelligence models.
Improving search results.
Sending notifications.
Fraud detection.
Platform protection.
Enhancing user experience.
Legal compliance.
Dozer does not sell, rent, or trade users' personal data to any third party for marketing purposes.
However, necessary data may be shared with:
For the purpose of:
Preparing orders.
Communicating regarding order details.
Warranty execution.
For the purpose of:
Delivering orders.
Contacting the customer during the delivery process.
Only data essential for processing payment transactions is sent through approved channels, such as FIB, Qi Card, or banking card networks.
Data may be disclosed if required by law or pursuant to an order issued by a competent judicial or governmental authority.
Dozer commits to taking reasonable security, technical, and administrative measures to protect personal data against unauthorized access, use, disclosure, modification, or destruction.
Dozer implements appropriate security, technical, and organizational measures to safeguard personal data against:
Unauthorized access.
Unlawful modification.
Unlawful deletion.
Illegal usage.
Data leakage.
Damage or loss.
These measures may include:
Password encryption.
SSL/TLS encryption for app-to-server communications.
Security monitoring systems.
Access control permissions.
Periodic backups.
Intrusion attempt monitoring.
Continuous security updates.
However, no electronic system can be guaranteed to be 100% secure.
Dozer retains personal data only for as long as necessary to achieve the purposes for which it was collected or to comply with legal and regulatory obligations.
The platform may retain certain data even after account deletion, such as:
Order records.
Payment logs.
Dispute records.
Accounting ledgers.
Records required by law to be retained.
Users may request account deletion at any time via the application or official communication channels.
Upon processing the request:
Personal data is deleted or anonymized where feasible.
Certain data may remain stored if required by law or necessary for accounting, auditing, dispute resolution, or fraud prevention.
In accordance with applicable laws, the user has the right to request:
Access to their personal data.
Correction of inaccurate data.
Data updates.
Account deletion under the provisions of this policy.
Objection to data processing where permitted by law.
Opting out of marketing messages (if any).
Dozer will review and respond to such requests within a reasonable timeframe.
Users may upload photos of vehicles, spare parts, or order-related documents.
The user warrants that they possess the right or necessary permission to upload such photos.
Dozer uses these photos strictly for service-related purposes, including:
Smart search (Magic Search).
Order review.
Complaint handling.
User experience enhancement.
AI service development.
Dozer does not sell or license these photos to third parties for marketing purposes.
If granted permission, Dozer may use location data to:
Determine delivery addresses.
Optimize regional search results.
Calculate shipping charges.
Display available services in the user's vicinity.
Users can disable location sharing via device settings, though certain features may not function optimally when disabled.
Dozer may use cookies and similar technologies to:
Remember user preferences.
Maintain active login sessions.
Improve website performance.
Analyze service usage.
Enhance user experience.
Users may disable cookies through browser settings, though this may affect specific website functionalities.
Dozer may rely on services provided by third parties, such as:
Payment service providers.
Delivery companies.
Server hosting providers.
Notification dispatch services.
Performance analytics tools.
Data provided to these entities is strictly limited to what is necessary for service delivery, under contractual obligations to protect data.
The user bears full responsibility for maintaining the confidentiality of their login credentials.
Dozer assumes no liability for unauthorized account access resulting from:
Password sharing.
User negligence.
Use of insecure devices.
Any reason falling within the user's responsibility.
Personal data may be processed or stored inside or outside the Republic of Iraq if necessary for platform operations or through authorized service providers.
Dozer undertakes to implement appropriate safeguards to ensure data protection during transfer, in compliance with active laws and contractual obligations with service providers.
Dozer may use the following communication channels to reach the user:
Email.
Text messages (SMS).
In-app push notifications.
Phone calls when necessary.
Any communication method adopted by the user.
These channels may be used to send:
Order updates.
Delivery notifications.
Security alerts.
Policy updates.
Account-related messages.
Marketing communications are sent only in accordance with user preferences or as permitted by law.
Dozer does not intentionally collect personal data from children.
If Dozer learns that data of a minor was collected in violation of applicable laws, appropriate action will be taken, including data deletion or account suspension where required.
Parents or legal guardians bear the responsibility of supervising minors' platform usage when required by law.
Dozer reserves the right to amend the Privacy Policy at any time to align with:
Service enhancements.
Legal requirements.
Security requirements.
Technical updates.
The updated version will be published within the application or website, stating the date of the last update. Continued use of the platform after publication constitutes acceptance of the updated policy.
For questions or requests regarding this policy or personal data, users may contact Dozer through official channels listed in the app or website.
Official contact details will be added upon launch, including:
Support email.
Phone number.
Address.
Website.
If translations of this policy exist in multiple languages and discrepancies arise, the Arabic version shall serve as the official reference unless the company adopts an explicit multi-lingual policy stating otherwise.
If any provision of this policy is deemed invalid or unenforceable under law, it shall not affect the validity or enforceability of the remaining provisions.
This policy shall be read in conjunction with:
Terms & Conditions.
Refund Policy.
Cancellation Policy.
Shipping Policy.
Any other policies adopted by Dozer.
In case of conflict, each document shall be interpreted within its respective scope unless explicitly stated otherwise.
This policy comes into effect as of its publication date on the Dozer platform and remains valid until replaced or amended.
By using the Dozer platform, creating an account, or continuing to use services, the user acknowledges that they have:
Read the Privacy Policy in its entirety.
Understood how their data is collected, used, and shared.
Consented to data processing under this policy.
Recognized that certain services may not function properly if required permissions (such as location or notification access) are denied.
